SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages shipped from our US warehouse are shipped through USPS. When you see United States near the product image then the product is available in the USA warehouse and you will get your product within 10-20 days. If you dont see this option, then the product is available only in another countrys warehouse, and the shipping time will be more - 30-40 days.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
From United States |
10-20 Business days |
From Other Countrys |
30-40 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of https://supertop-shop.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://supertop-shop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Arrived within a month in Perm, works, corresponds to the description
It came quickly. Everything corresponds to the description. Multiple modes. Plastic tube (collar) is soft, pleasant to the touch. The dog has not yet measured, but it should come. Thank you very much to the store.
Came up perfectly! For a walk of 1,20 in constant glow mode, charging is enough. Great highlights in front of the dog. On the speed of delivery-no words! In 10 days! Dogs are happy, so am I! Definitely-it is worth taking!
All three glow in the dark. Thanks)))
отличный собачий ободок. Быстро доставили в Москву. Пришлось немного укоротить по размеру шеи моего лабра!!
It shines bright and for a whole 3-4 hour walk it is exactly enough
Excellent, its bright green color makes my dog easy to spot at night up to 300m away.
Супер
The collar is very bright. The diameter is inner 16 cm, you can reduce by 4 cm. Good quality goods. Seller recommend.
On the way was about 2,5 weeks before Karelia
It shines well. Delivered quickly. The material is softer than the previous ones, I'm afraid quickly can break
very good quality. came to estonia very fast. thank you
Very fast delivery, in St. Petersburg in 2 weeks delivered, bright shine, three modes, very satisfied with the goods, although I am very dedicated
Quality is good, the leash is charging and burning. I hope that will serve a long time.