SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages shipped from our US warehouse are shipped through USPS. When you see United States near the product image then the product is available in the USA warehouse and you will get your product within 10-20 days. If you dont see this option, then the product is available only in another countrys warehouse, and the shipping time will be more - 30-40 days.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
From United States |
10-20 Business days |
From Other Countrys |
30-40 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of https://supertop-shop.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://supertop-shop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I bought several different jackets and kombezikov in this store: they are all different, but equally high-quality. Very pleased with me. Fast delivery, gifts. Now this is one of my favorite stores :) thanks to the store.
Super. Recommend. I order the second time. Delivery 1 week
Kombez cool, my dog exactly approached., we're happy. We will order more goods from this store. Thank him.
From this store I order the second time!!!!! The first same suit took two years!!!!! Thanks for the gift!!!!!! The seller I advise everyone!!!!!
Combez is good, was tracking. Mo got 20 days. Size take strictly according to the table. I did not believe the table and took the size more, which I really regretted.
The jacket is super! Very warm, in the frost we wear it. We were a little big, but we made it up and everything got up. Running with pleasure!
Great suit! Our sobaken has come! The order came very quickly!
OK OK
Excellent quality and sewing. I sat down like a native. Thank you. Very satisfied. They did not communicate with the store. They waited a long time.
The costume is good, warm. I order for the second time, but this time a little with the size did not guess, a little too big
Super overalls, delivery 2 weeks. Seller Thank you!
доставка быстрая, соответствует описанию , на бульдога 5 мес -ХХL. немного великоват, но не критично , на вырост
Even though I followed the chest and neck sizing card selected size is small.
супер качество
The product came with marriage, but the store without problems returned the money, I recommend the seller! Thank you!
Super!
Ideal for poodle 4,5 kg
Good down jacket. Alas, we are not too small. Very fast delivery to Kiev.
Came the goods on time. The goods are very satisfied! The quality is excellent. Everything corresponds to the description.
Super, for a bulldozer 11 kg just
Kombez Super, on York 2,3 kg. Ideally approached M, thank you very much for the fast delivery
I do it all the other times. Let's go back and forth.
Very good quality, but the description of the size is not exact, in fact 4 cm smaller, than in the description.
The size did not fit, although the description all coincides with the parameters of my pet.
Suit chic. Blow the greenhouse. Duge Raju. On чіхуахуа 2,7 kg 12 rosemir SIV
The new product has differences from the last purchase. On the red there are two fasteners and there is only one
With the store did not communicate, the parcel was returned half the way, but the money was returned. thank you.
Delivery month quality is not bad did not like how the lining is sewn when you dress the suit, it prevents yes and the dog looks quite obyemno reminiscent of an astronaut on the moon but this is not critical recommend yes and the price pleases FOTA attached this Miki weight 2,7 kg length on the back 26 cm on the chest 37 cm
The overalls are excellent, the only drawback is the uneven seam.
Good, but big on цвергпинчера
XL size approached perfectly. For a puppy 5 months, weight 6 kg., length on the back 36 cm., chest Volume 45. Thanks for the fast delivery.
The jacket is amazing!!! It has a good quality.I ordered size M and it fits my 4 pounds yorkie perfectly. Thank you for quick delivery. Will be ordering more once more colours are available in M size.
Комбинезоны хорошие. Таблица размеров соответствует. Размер М по спинке 25см, если растянуть, то 27см. Объём под передними лапами в расстёгнутом виде 46см. Мои собаки по спинке 25см и 26см, объём под передними лапами 35см. Сели идеально. Измеряйте собаку правильно, в стойке, как показано на рисунке с размерной сеткой, не сидя и не лёжа. Ориентируйтесь в первую очередь на длину спины, если собачка худенькая, можно поставить второй ряд кнопок. Утеплитель синтепон + искусственный мех. Для зимы отлично подойдёт. К покупке рекомендую.
Большое спасибо продавцу за быструю доставку, отличный комбенизон, тёплый
Everything is fine, the order came in 2 weeks in Barnaul. The quality is excellent, we take the second one. Thank you store!
Bought 2 different colours according to size guide. Too too tight on Boston Terrier puppy even if I took the right measurements +1. Arrived 1 month . Packaged well. Beautiful material and craftsmanship. Harder to put on dog because it snaps together in the belly. Other one I got from another store that zips above the spine on back is much much less hassle to put on. They’re beautiful (bought 2) . I’ll gift them . I recommend
The goods came quickly, the description is accurate, the quality of the tailoring is excellent, the only one did not guess for one size, the sole is a little
Overalls Super! Warm. For чихуахуа 3.5 kg approached perfectly.
The goods are good, delivered quickly, I'm happy
Recommend!
Very good bright overall. On the back 27 cm. Suitable for a dog 24- 27 cm on the back, with a weight of 2,8 -3,4 kg. Dog on the photo on the back 25 cm weight 2900, Volume 33 under the front legs sits well. warm, for winter is ideal (heater sintepon + fur). The store is responsible, I recommend to buy.
Thanks
The quality leaves a bit to be desired… everyway all fair value for money
The quality is very good. Very warm. On Russian Winters is the most. But with the size missed. Jack Russell is four months old. But on the growth) I advise!
The package finally arrived and I couldn’t be more happier! According to the description and size chart I bought the size XL and it suits him perfectly (5kg || chest 48cm, back 34cm) The quality of the material exceeded my expectations. It’s tick and fluffy, perfect for winter. My puppy loves it! I also want to thank the store for putting a little gift there. Really recommend this seller and I’ll definitely buy more in the future!
Not yet measured, but it seems to me that it should be excellent. The quality is good, sewn well, there is no smell. I recommend to buy. I took the size m.
Доставка дуже швидка. Правда на фокса костюмчик виявився за коротким, але я трохи перешила і тепер норм! Дуже теплий !
Доставка месяц, к качеству претензий почти нет, кроме пары торчащих ниток, но к сожалению на Йорка мини 3кг оказался велик, не угодала с размером, продавцу спасибо, положил подарок красную нитку с бубенчиком
Спасибо большое за такую быструю доставку и за отличный товар! Заказываю уже второй раз и очень довольна! Спасибо!
Very long delivery 2 and a half months, to the goods claims no, good quality, for delivery I reduce the star