SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages shipped from our US warehouse are shipped through USPS. When you see United States near the product image then the product is available in the USA warehouse and you will get your product within 10-20 days. If you dont see this option, then the product is available only in another countrys warehouse, and the shipping time will be more - 30-40 days.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
From United States |
10-20 Business days |
From Other Countrys |
30-40 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of https://supertop-shop.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://supertop-shop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Nr. 7 is perfect for 36 kgs Golden Retriever's front paws
greatly speedy shipping
Product complies with the description. Very fast delivery. Recommend
Quality is good
Product compatible with description, quality very good, recommend.
Очень быстро доставлены! Всё соответствует.
O.K. super
Very good quality, I arrive fast to Chile the order
Very nice shoes, good quality
Super recommended and very fine
nice quality, i think that the shoes are a bit to big for my english stafford. i orderd size 6.. but he can shake them off and they slide down by them selve. pretty shoes, just like the pictures
Very good quality and comfortable
Let's see how they will be in the case, I'll complement
The best shoes for dogs that I 've met in 6 years
These shoes are too big, we took the steps but they are not suitable, how to exchange them? I didn't keep the package.
Good Goods, excellent quality, pets are satisfied. It was 20 days before Belgorod. I did not communicate with the store.
Took a rather long time but I love them they look so cute on my dog go hoping they won’t fall while walking still haven’t used them but they look great on him
Just like the picture, and very fast!
I found the 17tl gumruk tax.
Very good quality, as in description
Size XS for Biewer Yorkshire Terrier. Bit large for puppy feet but the shoes will fit great once my puppy grows into an adult. Very happy with my purchase. I recommend this store.
Fit you like ~
Todo ok pedí dos pares en 7 y en 8 y llegaron correctamente. Demoro 3 semanas a Chile, buen vendedor
Shipping very fast! Second purchase I make to this store. 100% recommended!
Great shoes, husky dog. Fight firmly, made qualitatively.
Shoes are very cool! Unfortunately, more. On my York 2 size was very huge. 1 would be big too. But the quality is just super. It's a pity that it's not fate to buy such shoes for a dog.
Botičky jsou kvalitně vyrobeny, Velikost nám sedí perfektně for mini-bulteriera. Nazouvani boticek them vcelku Rychlé, Díky popruhum drží and při běhu. Doporučuji nákup, zboží dorazilo Velmi rychle.
Cool shoes. Made well. The dog is shocked, but I could walk. Will get used-will be worn, we save our legs from winter salt
Very well made. Correspond to the dimensional description. the first time missed the registration of the refusal, the store was constantly in touch, everything was done very quickly. Thank you!! Recommend
Great product. My second pair as my dog lost one that I had not put on properly. Somewhat slow shipping.
everything worked fine
Delivered quickly, everything is whole. Boots are tough and for цвергпинчера is too big (took the second size), but still runs, do not fly, which is very important :)
Despite expecting the largest size possible, these shoes are way too small for my large dog (Molosser breed - 63kg).
Good quality and appears to be comfortable for my princess
Very fast shipping. Baby very good quality