SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages shipped from our US warehouse are shipped through USPS. When you see United States near the product image then the product is available in the USA warehouse and you will get your product within 10-20 days. If you dont see this option, then the product is available only in another countrys warehouse, and the shipping time will be more - 30-40 days.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
From United States |
10-20 Business days |
From Other Countrys |
30-40 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of https://supertop-shop.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://supertop-shop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very convenient.
Good product. Size suitable with table.
Negavau prekės
Socks-shoes correspond to the description and dimensional grid of the store. Came quickly, packed perfectly. Thank you seller.
the measurements say 6.5 cm but they are smaller, very short too. not vert good, for price I can not complain. Will have to buy a more expensive one.
Качественно сшиты, очень милые. По размеру подошли. Один большой минус они промокают
Such as the description, they fit very well but for long walking paths, they fall down as much as they hold tight.
Muito fácil de colocar.
Arrived all, but out of time, unfortunately are too small for my dog
I order the second time for Corgi. In this season we will not wear, lie down until the next. Quickly wipe, but still not as fast as rubber. So good buy. This time the delivery was a long-month 1.5.
Small as a measure, but excellent workmanship
Small as measurement, though made very well
Producto bonito y se ve de buena calidad
Too small
ottimo
Perfect, they took a long time to arrive, but they fit very well
The order came very quickly.
Mooi
On the lobby took normally, but can on size and more can be!
Delivered quickly, look beautiful. However runs small qua length
They hold well but the quality is not good.only used once and already torn
Excellent pedals, on a large dachshund 9 kg just! Fasteners are strong. delivery about a couple of weeks in the paragraph boxbury.
Good stuff. They were perfect for my beagle.
Buy XL and have an American Staffordshire terrier 7meses… Was just a little grip .. But deuuu.
Kupiłam for your Lhasa Apso. Size 6, is OK. 7 also by was fine. Shipment has come in under 3 wks!
All OK
Size was not expected
Convenient!? Cute, but my dog likes the not
Everything is fine in the rain to walk on wet puddles)))
Good
fast shipping, good store and good product.
Fast delivery, perfect merchandise, perfect dialogue, the store is 100% recommended, what more could you ask for except that everything is impeccable, thank you. I would order more for sure, no smell, delighted.
Falls of my dog feets
trop petit
Much too small
Super
Thank you
На собачку 8-9кг размер 3 отлично.....моя собака их очень любит....
Прислали быстро, в подарок дали ещё тапки. Собаке подошло.Продавца рекомендую.
Beautiful, and good quality!
Taking measurements to my dog looked that these could andargli also wide, but it is not so, indeed does not own the paw. Are done well and looks also everyway easy to wear (as if they were a sock) are shown everyway in my opinion x small dogs (I have a cocker-5 year old)
Ordered 2 but one came late. They stay and fit well, the problem is they are good for one use only. Quality is pretty bad
Perfect
Took too long to be delivered about 4 months
Good quality but to small for a bishon havanaise.
I didn't get them bi
Well gone. Called Long lasted
Good quality! It’s my fault that I bought large size for my 9kg puppy. It’s too big for him but the product quality seems good!
Boots are just super! Delivered on March 25, as promised. Thank you to the store for the quick execution of the order!!! We will try not soon, as it is already warm and dry, now only in the autumn.
Cool shoes, just right On the street dirt, puddles, and the paws are clean ..