SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages shipped from our US warehouse are shipped through USPS. When you see United States near the product image then the product is available in the USA warehouse and you will get your product within 10-20 days. If you dont see this option, then the product is available only in another countrys warehouse, and the shipping time will be more - 30-40 days.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
From United States |
10-20 Business days |
From Other Countrys |
30-40 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of https://supertop-shop.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://supertop-shop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Все ок.
The product corresponds to the description, everything suits. Delivered relatively quickly.
Très bon tapis ! Épais et de bonne qualité ! Je vais attendre voir s’il est bien efficace, mais il a l’air très bien! Je recommande.
Super mat!
Same as description
Torque!!!
Funciona aunque siguen quedando restos alrededor.
Вещь супер.Котам покупаю древесный наполнить.Так как у меня два кота то после них всегда приходилось подметать.Купила этот коврик,постелила и теперь не парюсь.Всем советую.
Corresponds to the description!
Car seat with same material think and order the price light compressed sponge? The same material, a little Schnauzer. Still desertification prevention because cheaper buy one D station bow is not forward lest's talk.
Très useful
Same as the photograph. We'll see how it works.
No la he probado pero es igual a la foto
Great! And very fast shipping
The mat is excellent, there is a smell, but it's not critical, it corresponds to the size
Все как в описании и на фото, сшито нормально, дефекты отсутствуют. Больше особо сказать нечего, коврик и коврик)) Доставка от заказа до пункта выдачи 10 дней.
Nice goods. Good store, fast shipping
вот это отличная вещь если у вас туалет для кошек из опилок гранулированных, тк они с лапами летят, а с этим ковриком просто супер
Works perfect hurry no gravel more on the ground
Mega! Recommend with pure heart. Próbowałam various rugs and this meets my expectations most.
Все супер,не первый раз заказываю…все четко..доставка быстрая,раньше заявленных сроков
At the moment very well and it has arrived soon, the stones remain inside
The mat is quite good. After 2 weeks, ISP is better with him than without him. Olzania showed himself well. There was no smell. In the honeycomb remains the filler with the legs of the cat and after its excavation. Definitely better than it was.
Cool mat! I do not take it for the first time! Really the filler remains in the rug, not on the floor!
Great mat. The description corresponds, even a little more.
Produto de qualidade, como descrito, comprei o grande e é realmente o suficiente (tinha ficado na dúvida), pretendo comprar mais! O produto chegou bem rápido (22 dias)
It's pretty big, let's hope it does. Fast shipping
You can tell the difference! I don't have cat sand everywhere anymore.
Practical but a little small I should have taken above otherwise everything is ok
The goods will be reviewed by the statement to the characteristics. Shvidko was called out, to Ukraine, it was called diyvala menshe two tizhniv. I recommend it.
Very good, I should have bought it earlier. I'll buy more. My cats love it.
Very good product same as description, thank you store
The carpet is of good quality, light and manageable. It is equal to how shown in the original photo. You 've arrived very quickly I recommend the store
Llegó muy rápido. es exactamente como se anuncia. Muy contenta con el resultado.
Описанию соответствует, посылка пришла быстро. Дырочки достаточно глубокие, хорошо собирают остатки наполнителя с лап моих кошек. Очень удобно очищать этот коврик.