SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages shipped from our US warehouse are shipped through USPS. When you see United States near the product image then the product is available in the USA warehouse and you will get your product within 10-20 days. If you dont see this option, then the product is available only in another countrys warehouse, and the shipping time will be more - 30-40 days.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
From United States |
10-20 Business days |
From Other Countrys |
30-40 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of https://supertop-shop.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://supertop-shop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I order the second already suit from this store, everything corresponds to the description. The first suit was worn for about 6 months and not with an eye thread did not come out, looks like a new one. Quality at altitude.
It came very quickly, the size approached. Thank you store!
The order was made 20.10, received 06.11b, quickly, reliably, why so? Because not the first time I order from this store, decent, reliable, refers to my business with responsibility, all my friends will forward the link to this store, and I will order it thank you so much and success
Perfectly sits) Thank you very much)
OK.
Very good jacket, the size approached. Both I and the dog are happy!
Everything is exactly according to the description, the overalls are perfectly sewn
The jacket is super! I came in a month. It is a pity that we are small (
Received an order, overalls are light, warm, exactly the size of the villages. Looks cool, I like the dog, comfortable. Very satisfied, thank you very much!
размер на цвергпинчера 5 кг оказался мал......
Nice jumpsuit. The product fully corresponds to the description. The color is closer to orange than yellow. Sufficiently fast delivery to Moscow at the point of issue of orders Cainiao. Seller recommend
The size corresponds to the description. Quality meets the requirements and description. Very fast delivery. Soft and pleasant to the touch. Not rustle. Thank you store!!
Delivery to St. Petersburg by courier 1 month. Packed in individual packing. The quality is visible in the photo, super! I took for 700 rubles for a large boy Shi-Tzu. Unfortunately, my baby is out of his life. So the photo on the dog will not... Recommend!
Very cool!!
The suit is super, on York 3 months. Approached m
Item as described. Fast delivery. I am very satisfied.
The overalls are good, in autumn weather the most it does, though it has a smell, but after washing I hope the smell will go away (on a dog length on the back 30 30 30 in Latvia arrived in two weeks, ordered 7.10.21 received 21.10.21, the store recommend
On Spitz 4 kg. came perfectly, looks beautiful, but the delivery is very long. Sent from Russia from Podolsk.
Super
A beautiful, warm, lower button on the stomach is duplicated very conveniently, under different volume of the belly of the song!
Great suit! thank you!
The product corresponds to the description. The jacket is cool, went to York just right. Thank you very much, delivery 3 weeks
Very high quality and warm suit. Dimensions and appearance 100% corresponds to the description. I ordered 18 size (XL), went perfectly. In fact, the dimensions of the kombeza: the length of the back is 40 cm, the volume of the chest is 54 cm. Parameters of my dog: Og-50 cm, length on the back-35 cm, weight-8 kg. The store will recommend and be sure to order the same suit, only in a different color. The goods sent 12.12.20, the mail came on 20.01.21.
Chose by the size of the store, fully corresponds. Very warm.
Very pleasant and soft. Fully correspond to the description. Size as attached. Clasp-buttons. there is a place for a leash. Thank you store!!!
The order is not made the first time, the product is of high quality, so I recommend the store and the overalls
A wonderful jacket, but our Molly is narrow. Left for the toy.
всё супер! На 3 кг йорка подошёл М, брали ещё l на всякий случай.
Overalls received very quickly. I did. The top does not get wet, for raw weather, the lining is true, not fleece, not fur, but the jacket itself is dutenkaya Autumn Spring exactly. The size is the same. we are on the back 26 cm, the volume of 36 Chibs weight 2 600 kg. Just a little too long. The back legs will come out. And in the volume of the class! Overalls class!!!!
I sat perfectly. Delivery is disgusting. 65 days, walk. I had to call all the deliveries. Brought Courier
Everything came up perfectly. Thanks store
Maltese Bolonka mini 3 kg village Super. more suitable for cold autumn.
Delivery was very long, almost three months. I 've already opened a dispute. Fortunately, they came. The dogs are very warm in them. I order for the second time, from the first they grew up.
Came very very quickly. 14 days to the Republic of Mordovia. The jacket is cool, the size approached. Exactly the same as in the photo!! I recommend to order!!!
Approached the mole
The costume is excellent, but it came wet and with the smell of chemistry, and otherwise the order is satisfied)
комбинезон отличный! качество понравилось. На крупного йорка 6 кг размер L в самый раз! доставка оооочень долгая, продавец даже продлевал защиту. три месяца шла посылка до Краснодара.
For York which weight 4 kg as races. arrived very Skora, recommend
I liked the overalls very much. The color is wonderful green, it corresponds to the photo completely. Size M approached Chihuahua 3,5 kg, but already butt. I recommend, an excellent thing and sewn qualitatively.
Fully corresponds to the description. Size M ideally sat on a dog with a back length of 27 cm. And chest circumference 35. On a large length will already be small. In the jacket there are 2 fastening, to adjust the girth of the chest. The cutout on the stomach is good for the boy. The quality is good, the seams are even and neat. The jacket is warm enough. Quite suitable for winter walks. For spring-autumn will be too warm.
The quality is excellent, the goods are satisfied
Lots of SA hubawi. Kdeto itself SA Edin and eat the size of the food E Malko Malko.
Quality is excellent!!! The dimensional grid is not correct, malomerki. Need add 1-2 size. HL approached toypoodle weighing 3.2 kg back length 30
The goods came quickly, a quality suit, but the size turned out to be too big
Cute, but on my dog is long, the legs will climb out the back. The quality is excellent, sewn well, the threads do not stick out, there is no smell. Shipping fast.
The dog weight 3 kg took the size M, everything is very good.
Отлично Закажу ещё!
Beauty
The overalls correspond to the size, my pet came up perfectly! The quality is very good, there are no comments. Thank you very much to the store, the order came quickly in 2 weeks.
Thank you so much. The jacket came just over two weeks. Quality is good (there is no one defect) .... On York 3 kg in the butt. What you need.