SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The clothes are super well made and hot, my Shitzu weighs almost 10kg and I bought the XL and gave it right, I followed the measurement table taking a larger number
The size corresponds to the description, the store communicates well and quickly.
Jack Russell dog. 7.5 kg. The size fit perfectly. Good quality
I'm not jamming the first time. All Super!❤️ Recommend!❤️
The vest is good, but it is slightly smaller than the stated size. It's a bit narrow for us. Dog 19 kg.
Great Product, Description and picture check with the ad, grateful to the store.
It fits exactly for its size and very good quality.
Just like the photos. For my Border Collie of one year and 17 kilos it is a bit large, but I did not dare to take it a smaller size. It is warm and is sure to repel water when it rains. I recommend this store.
Very good quality, identical to the picture, excellent attention, arrived early, very friendly the store managed to change the color to me at the last moment, thank you
It's perfect for my French bulldog. Size L. for 4 years old dog
I already bought from you last year and this year I ordered the same size But you reduced the measurements
Really nice and good quality too
The product is good, the Russian one, the weight is 4 200 ordered s, sat down perfectly.
10.5 kg pug fit
Perfect for 13kg bulldog
I am perfect size L for my dog who weighs 7 kilos
Super, yak in the photo. All According to Rosmir, took rosmir s. Product for Tijen
Beautiful clothing, good length but the distance between the paws became small for the Doberman breed. Necessary for adjustment not to hurt the inner part of the paws. (armpits)
My dog weighs 7 kg and the L is perfect
I loved the vest, very warm and beautiful. The M size was fair for a 5,2 kg Shitzu.
Cool warm
Excellent good quality product
Excellent product store very comfortable
I asked for size XXL and I fit my 14 kg dog a little too big, which is medium size and is very skinny, maybe I could adjust it better; That was my fault .. I recommend you only check the size of your little dog for them to choose the best size, if I recommend them!
The quality is good, the products are in size, I take the second
Excellent super fast 3 weeks or less it takes to arrive eye with the sizes order a xxxl and I am perfect
Great product. Is the second I buy, now I ordered a bigger size. Good and well made material.
The jacket is very good, it is not the first time to order, it is a bigger size now, the quality is excellent, the winter is the same
perfect pet coat,, fits on Pug 10kg. Got orange earlier... quick delivery
High-quality jacket with cheerful colors, you can see from afar) the size is fine.
The jacket fell out smaller than the sizes. Only 2 jackets ordered and they can be used all 3