SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages shipped from our US warehouse are shipped through USPS. When you see United States near the product image then the product is available in the USA warehouse and you will get your product within 10-20 days. If you dont see this option, then the product is available only in another countrys warehouse, and the shipping time will be more - 30-40 days.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
From United States |
10-20 Business days |
From Other Countrys |
30-40 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of https://supertop-shop.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://supertop-shop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
On the dog York 2.600 kg came perfectly. Stitched well. On the rain, what you need
Quality is good. Small on the Cat 6 months.
Great!
We have little to do with our desire. It is a pity
Very good, it's already the 3 coat I buy the same in different color. It's very warm for my sphynx cat.
Good quality, size ok, hot
Thank you
perfet !
Cute coat! Neatly sewn. My cat (British) "at the waist" is good, but the holes for the paw are too big-it gets out, you need to knit the cuffs.
Matière correcte mais taille très grand par rapport à ce qui est annoncé.
Huele raro
I asked for size L, it was perfect, now he doesn't pee at night because of the cold.
Sizes inaccurate
Отличное качество, размер выбрала по таблице, все подошло. Снаружи плащевка, внутри искусственная мягкая белая овчинка, три металлические кнопки. С продавцом не общалась, пришло через месяц в общей посылке.
Quality is good.
Perfect ! Fit very well !
Big One,
Very pretty
Excellent quality. The size is small... Enough for a couple of months. The kitten likes it. Very warm jacket
Very good product
Ordered 11.11-delivery 31.11 Rozm,.S Cat-6m-cy weight 2,20 kg Fits. Well sewn. worth buying.
The quality is good and the size is just right. It came fast after 2 weeks. All good
A good thing, on the cat Oriental 5 kg took the SKU came well. the material is not bath, pleasant.
Good quality, very happy with my goods
I’m not sure that he like his new jacket..lol but it is really good product!
Доставка быстрая.Отличное пальто, сшито аккуратно ,но есть нюанс отверстие для лап туговато и шуршит ткань совсем не значительно,но поиаык.Носим ,радуемся, греемся.Рекомендую.
Jackets are good. With the size a little did not guess but for the season is enough and there you can and new
Telograika Super, cat liked)) in Moscow came for 3 weeks (in the total parcel) first I hurry up and ordered a size without removing the measurements, wrote to the store, asked to send don't size smaller (immediately said price difference return don't need), the seller took into account the request and sent the right size. Thank you. Cat Sphinx 6 kg, sits perfectly))
The jacket is very beautiful. Sphinx 2 years, 3,5 kg approached the size of Xs. along the length of the back just.
During the time sent, but I do not like the system of a few in one common package. Got two whole and one empty, two orders sent before they could get earlier, and had to wait for the last. On the quality of the goods there are no pritensiy, the jackets are sewn perfectly, they would have walked in this way. .. Differences with the size are not expected, Xs and M at ten cm differ among themselves. but I ordered an additional s. He can help me understand. I still recommend that you buy such clothes quality is worth it.
Delivery month. Corresponds to the description. But the cat walks in with reluctant. Although the jacket is good. Inside is insulated. Fur) Maybe the cat in it is cramped. Before that, I took a different color and a larger size. It seemed too big. But in it the cat felt more relaxed. Cat weight 2,7 kg.
Conform to the description, size well, very warm with the lining
Nice jacket! Finally I guessed with the size! For Bengal cat 3,2 kg size S is perfect. Well protects against cold, the cat asks to walk in winter. So we walk, but now without the complaining meats and shaking at the end of the walk. There is a slot for the leash, which is very convenient. Super fast delivery, I recommend it to everyone!! On Cats sits as perfectly as on dogs!
Very good quality. As it appears in the photo
Approached S
коту 6 мес подошёл размер идеально, даже на вырост до 8-10 месяцев будем носить. удобное отверстие под шлейку, теплый. при первом надевании отвалилась одна клёпка.
Quality goods.
Ok