SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Perfect!
Our love pants! For an hour of a child to be moshed, ale tsyna vidpovid akosti and can buy new for the skin season. In US, then the third
The sweater is very good quality.
M looks like S. I'm a little upset, not enough. The material is soft nice and dense. The sweater is good. But little must be taken into account
A friend's such a koftinka (for the same Maemo blakitnu with a giraffe), and I want to see more. Rozmir XL in YORKA 3,5 kg sit idally, Dovga, I will close the back. It's a good mother, it's good, it's super for this. Recommend
Delivery to St. Petersburg month. Soft sweater. For a Sphinx cat the most you need! NEAT performance, quality product. Thank you!
Is very small
The delivery is fast, the quality is good. Took the smallest size, but 3 months per kitten. The sweater was small. I'll take bigger sizes.
The sweater is very cute, the cat is not very happy, but it will not be cold in winter when we take it to the vet
Like everything. shipping, packaging, the product itself. thank you, good sales.
Super)
Chudovo
Excellent Product, good quality, equal to the photo.
Great sweater! Very good quality.
The sweater is of great quality. It fits perfectly on the toychika. Delivery 3 weeks. Packed well.
Idealniy light!
The blouses are great! My cat and cat really liked!
Great clothes, as in the photo. Thick knit, great colors and no marriage. For that kind of money, the product is simply excellent. On the Griffin sat perfectly (ordered the largest size XXXL). Very satisfied with the purchase, I advise everyone))
Bought for the shelter, but measured on our cat. It was not enough for her. I think I'll take more for other shelters later, if it's not enough. Otherwise the quality is excellent, nothing is sticking out, the view is like the picture
Very cool blouse, everything is perfect, thank you very much to the store, fast delivery, product recommended, 10 stars
On a mini car, (10 months, 1.2 kg) as a part. Super sweater, soft, stretch well. Thanks store
Excellent product quality
The sweater is great. Perfectly fit the Chihuahua 2 kg. The delivery was a little delayed, but it was not critical for me.
GUYS! Listen, this is one of the best quality products I got for my dog for an amazing price. I ordered LARGE for my 3 kg chihuahua very highly recommending this product I'm very happy ! 5 stars. Arrived to US in 10 days
Cat 3,5-4 kg size XL fit perfectly, a little literally long in the neck
Slightly small, tight under the arms, Sphinx 6.3 kg
All good, package shipping. thank you.
Beauty)
Shvidka shipping, cat of price)
The sweater is very good ordered by the size of the store L. But alas very small. This M. Dog size about. shei29.back length 33 cm. about. chest 40 cm .. See photo. and choose a size larger.
Equal to photo
Very good quality, soft and beautiful. We hit the size
Ordered a cat skin on September 11, on September 29 he received it on September 29 at Sakhalin. I liked the clothes. Took it for walks in the yard.
Trying to lick it)
Treba Bulo Tilki rozmir little brothers, BR in the big