SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Take it not for the first time, comfortable, made with high quality.
Beautiful jacket top quality lined with soft warm fabric. Strong zip good material looks perfect on our little chihuahua/papillon 5 kg .We love it
Beautiful, good quality, as in photo
Love it! Fast delivery , my dogs walk comfortable, easy to leash, looks cool! Just beware of size. Size up!
Delivery three tizhni. I am not in Perche. I am not in large. I definitely recommend the store.
I bought three of these. They were perfect for my three dachshunds! Seller ships fast!
Great vest. Fit the Frenchman's 40-60-40 in size. With the growth of the dog we buy for the second time, and always fits.
Everything is super, class is good, pidishov rozmir. On the Pitbul divchitka 27 kg pidishov 5XL, chanting pidishov Bi and 4XL
great jacket size is perfect
Falls out small. According to size 4xxl large enough but does not close.
Very well do not close until normal c is a pug c is a size my dog weighs 6 kg txl firm entirely but too long
Great jacket. Soft and warm fleece inside. For this 3,5 kg size l just right.
ProductSuper, I recommend. For a French man weighing 14 kilograms, they ordered 3XL sat down very well. The quality is excellent, very beautiful. Good store 5.
I messed up and the item is too small. Have ordered the next size up. Will donate this one to Good Will
Good quality. Quickly sent. Came in 2 weeks. One minus. In the photo, the inner lining was dark and came with white.
Very nice jacket, well sewn, but the size XL fits so at the junction on the 6 MC Schnauzer Miniature, as I would take 2XL would definitely be better
Really very pretty corresponds well to my color expectations at the top unfortunately too big ordered in 5xl for my dog who is an American staff of 25 kg
Absolutely gorgeous but little bit small for my medium size dog. I need order a bigger size now
Xxl fits French bull perfectly
Shipped very quickly, well packaged, I recommend this store to order, good service
Express shipping! Everything is as described. The size S is a bit too big for a 6-month-old YORKA but gives good help :) We are very satisfied!
Amazing, already our second piece in a different color
Size is wrong :) but super jacket For my Maltese, I took 2XL if your jacket is small it's enough Xl
Poodle toy 28 cm size l fit perfect weighs 4 kg
Super, looks great, it fits the size grid, it's a pity that the fleece inside is white, will get dirty, but otherwise it's a great jacket for reasonable money.
Nice coat for cold days. Not waterproof but nice and warm.
Chihuahua 2.8kg size S. It fits like a glove. Perfect 100%. Very well finished. Zipper looks good quality and harness well sewn. Shipping to Malaga Spain in one week. + 10 store
my 22 kg bully mix fits the one I ordered snugly (I used the size chart)
Arrived in almost 2 weeks, everything is as described, the size is suitable) we like it very much) recommend)
amazing jacket, good quality fast delivery verry soft and warm
It fits well for my dog and it makes her to keep warm.
4.3 kg cat size is a little loose, but it seems better than it would be smaller
This is already the 4th vest we bought. Very satisfied with the quality! And my Holly in it is very comfortable
Fits perfectly for a Tibet terrier, have Gr. L ordered.
perfect
so cute, my dog is 6.6 pounds and I ordered size medium,the adjustable straps made it a perfect fit.
Love this design is really cute and amazing quality
Very good quality. On Jack about 7 kg OK. Very fast shipping to Poland. I recommend
Perfect for a 18 kg Birch
Super store and top goods! The colors are awesome! I love her! Fits my dog Great, best dog jacket there is!!!