SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Cute shoes, fit the Yorkie 3.2 kg Well. securely fix the paw, can already wear shoes, but not this one. Let's get used to it. Protection from slush and reagents is more important. Good quality for spring autumn, the insole should be made for winter
Delivery for two weeks, the bots are cool, no thread sticks out anywhere, no smell, Velcro works, I took size 2 for the pellets 3.8 kg, the size fits, it runs normally, do not fly, I recommend for purchase!
I order the class every year. in winter we wear every day. for the seasons autumn, winter, spring is enough
Good shoes, I took for the Griffon 7 kg size 4, fit.
The shoes are cool, we have been buying this model for several years. Very comfortable and beautiful look. They don't fall off their legs. The order arrived a week ahead of time, it is good news.
Live with a dog in St. Petersburg, salt begins to pour at the first minus. Last year, the dog had his paws that he could not walk, he constantly licked them. So this year we decided to buy bots right away. What to say-paws will not fit for sure! But how comfortable is the dog... They are noisy-if on the asphalt, then like a horse jumps. Slippery in the snow-forgets about them, scatter and falls. If he raises his leg to make a pipi, then the second leg drives away, falls over again. When he starts to dig in, the boots fly off. If you do not dig, then the norms are kept. You constantly have to monitor whether everything is in place. In short, it will save you from salt, but otherwise such entertainment.
Does not crawl through the foot. The boots are very narrow in the rise. I have a maltig, weight 2,3 kg. The legs in it are very small.
I guess the other time, the first time they tried 3 terms and even the tsylkom nichogenki, Novi took to the PIDM. For three periods of Velcro, they began to get trimmable. Chudova Rich for the winter-a dog without a whisper to go to the Voulitsa))))
The boots are high quality, warm, the sole is durable, I order for the second time, I wear the first three winters, I ordered a bigger size, we are satisfied. I recommend the store, reply the messages quickly, send the parcel immediately. Thank you!
I am very satisfied with the product. for a weight of 2 kg we took two. Delivered 10-days ahead of schedule.
Great boots! I took it for a spitz, size 4 on the front legs (a little more than native measurements), sat very well, do not hamper the movement of the paws inside. And for the rear I ordered size 2 (it was my own fault, it turned out to be too small). Because the paws of the dog are different in size, I always take two different sizes. Here I had to wear all the same. The quality is good, the sole is rubber, the dog is comfortable (you can see from the gait). Thank you very much to the store for fast shipping and delivery! Recommend!
Excellent quality. It is convenient to fix on the paws.
The poodle fits well with a height of 4.7. The finish is neat and the best! Delivery is also knife delivery.
As described. Very nice, it stays on the dogs foot with a long strap, is good. My 2nd time buying, these fit well. Came in 3 weeks.
the boots are lovely ,beautifully made too bad my dogs are not grazy about them
The boots are good, the insulation falls out a little, but it's not scary at all. All seams are smooth. The product is worth the money, these shoes are suitable for the dog