SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good quality, the size L was very good for my Belgian Shepherd Dog
I haven't tried it yet, we'll see if it helps my little boy
Great quality, I took size L for my bitch 25/26 kg and it's perfect! I am delighted!
great. the dog likes it. size m was a bit too big for a dog of approximately 11 kilogrammes so for small to medium small dogs i would recommend to size down
Took a long time before I had him in
Everything seems to be compliant. Remains to be seen its real usefulness. In any case the dog does not refuse it. It will keep him hot at a minimum. After for the measurements took him from the L. Good size for the chest, the neck a little big, I repositioned at the level of the neck so that it does not have a sticking end, it is very unpleasant for the dog. And in the end, I'm sure I didn't get too tight.
excellent product for price
Nice quality vest. Hope it will work.
delivery very fast but wrong color! GREEN instead of GREY
Vest is much too big to want to return. But do not know how or where to go size S
Size XS is a little small for 10 kg bitch.
Good quality. delivered to St. Petersburg in 8 days. tried on the dog, everything is suitable. thanks to the store.
super
The store told me that he cannot send it but he is not able to cancel. He told me that i have to take care of it. But i did not receive it because he did not send. So i want my money back. Then i can order 2 new ones but not anymore in this shop.
Works on my dog! She is quite anxious and we go out in this vest. I would recommend it for sure.
helped my dog
The product is pretty good... how bad my pitbull took only 3 days to wear it, and it's ripped from the Velcro
Perfecto
very fast, but i ordered and paid two but received only 1?
Rather large size. The size S is Big 10 kg